Customer Testimonials

I contacted Russ’s Plumbing for a quote after a negative experience with another plumber. I was very impressed with their communication from the initial quote to the end of the two projects they completed for me. The worked was completed quickly and within their quote! The crews were professional and very polite. They did a good job of cleaning up after the work was completed. I would highly recommend them for any plumbing projects you may need completed!
- Michael B, via Google

Russ’s plumbing upgraded my 3/4” water main to 1” in one day. Their crew was friendly, competent, and organized. They placed plywood on the yard to protect it from equipment and dirt while completing the project. They also used a boring machine which minimized the repair work left for me to address afterward. They were very competitive and delivered on their schedule commitment. They work passed inspection with no concerns. I would recommend them for any residential water or sewer work you may have.
- Dennis D, via Google

We had our lead main water service line replaced running from the street to our house. It was leaking underground and because it is lead, by law it can not be repaired but must be replaced. Russ explained the whole process that would be involved when he gave us our estimate. We can't say enough good things about Russ's Plumbing and their office manager Angela who kept us updated on getting this repair and replacement done before the freezing weather hits in a couple of weeks. We had other estimates and Russ came in below them all.
- John V, via Google

Russ & his crew replaced our old home's lead water service line. They couldn't have been more thorough, thoughtful, responsive, and detailed. We felt like we were in good hands from day one. Even better: the project took a lot less time than we original thought! We will definitely be calling Russ and his team for any future projects.
- Graham G, via Google

No one likes to have their yards dug up and plumbing work done, BUT if you have to, these guys are amazing.  Russ and his whole crew were professional, clean, helpful, timely, and altogether awesome!  Highly recommend.
- Ingrid B, via Google

We live in a 1920's bungalow and needed to put in an overhead sewer system.  Russ's Plumbing was very professional, helped us understand the problem, the options and the best solution for our situation.  They were always on-time, professional, and did a great job cleaning up after the work was done.  They came highly recommended and did not disappoint.  Great company to work with.
- Lori H, via Google

I had an excellent experience with Russ's.  Everyone is extremely nice there, prompt and professional.  The technician I had worked very hard with a difficult intricate parts to my tub recessed deep into the wall.  He also routed drains, installed a faucet and trouble shooted all my plumbing concerns.  He was sincere and honest.  His name is Chuck and I highly recommend him and this company.  Chuck I could tell took pride in his work and wanted things done right and worked quickly to boot.  As a woman I felt comfortable and not taken advantage of .  Thanks so much to Chuck, Angela and the team at Russ's . ...a truly outstanding company.
- Deborah T, via Google

We needed to get a sewer ejector pump installed and contacted many companies but then I came across the reviews for Russ's plumbing and thought to give them a try. Heard back from Angela and the customer service was just too good to believe. Quick responses to my questions and gave me a reasonable quote via email. The company was flexible in adjusting the work involved (ex. we provide the pump). On the day of the work, Chuck came and finished the work very quickly (30 min 😊). Very little mess and he very professional. It was a great pleasure working with this company and will contact them again for any future work. PS: Compared to all others contacted, Russ's was the best price.
- Jomon J, via Google

We had 4 estimates to get our sewer line repaired. Russ and his crew came in hundreds less than the others. They had permits the next day and the job was complete.  They cleaned everything up, too. They are fast and really care about the work they do. I have recommended them to anyone who needs plumbing work done. Big or small jobs, this is the number you want on your fridge.
- Don L, via Google

Was told by a friend to use Russ's Plumbing and what a great suggestion. It started with first contact with Angela she made me feel good. I had sewer water in the crawlspace and needed someone ASAP. Along comes Chuck to the rescue on Christmas Eve. Helped a bit with some of the problem but felt we had real issues. In comes Johnny to say I have a broken sewer pipe. Ugh!!!! So by Thursday in comes Mike and Dan and fixed it all. They were all so respectful, professional, and very kind. They let me know all that was going on at all times. I did not get to meet Russ but it is evident this is a highly recommended company that I will always use. Thanks for caring!
- Paula G, via Google

If you need professional and friendly service at a fair price, give them a call. We had a cracked pipe in our crawl space and also needed to have our ejector pump replaced. They came out and did a great job!No pressure. No BS. Just great service!I highly recommend Russ's Plumbing and Sewer.
- Joseph P, via Google

Russ's Plumbing has helped us out with small and large plumbing repairs for several years. As a property management company we are only as good as our vendors. The staff is always responsive and professional. I highly recommend them to all our clients, family and friends.
- Paul K, via Google

Russ and his team are great!   We had  a new sewer installed. They moved plants for us, protected my wife's tree.  They cleaned up everything after they finished.  Great group!  If you need a Plumber call Russ's!
- Mark M, via Google

Great service - clean, responsive, and very professional work! They replaced the water line from the street to our house, worked well with the Village of Glen Ellyn, and made the entire process much easier than I expected. Highly recommend them for any plumbing and sewer work.
- Mark K, via Google